Timber Frame HQ provides plans for construction purposes but does not oversee the construction. The plan purchaser is responsible for assuring the plan meets local codes and regulations. It is the responsibility of the plan purchaser to obtain any and all structural analysis, engineering, and specifications that may be required in the municipality in which it is to be built. The plan purchaser is to verify all lot conditions and measurements before construction. Purchaser is responsible for additional expenses incurred in order to meet local code and engineering requirements.
When you purchase a set of plans, you are purchasing a limited copyright license for a design giving you the right to build that structure one time at your location. Your copyright license was granted when you paid the purchase fee. You do not have the right to build the design a second time unless you have a signed agreement with Timber Frame HQ. Please note that copyright law protects “derivative works” the same as it protects the original design. That means that making some changes doesn’t make it a new design. We do not allow reproduction or modifications of our designs, without permission. Your copyright license does not allow another professional to represent our design work as their own.
Timber Frame HQ retains all common law, statutory, and other reserved rights, including the copyright. This applies even when you have participated in the development of the design to a significant degree.
Refund and Return Policy:
Timber Frame Plans
We issue refunds for all single purchase plans within 30 days of the original purchase of the product. This does not include the Plan Bundle for which we do not offer refunds due to the nature of the product. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Physical Products (Screws, Connectors, Pegs, and Tools)
These products can be returned within 15 days of the original purchase of the product. To be eligible for a return, please make sure that the product was purchased in the last 15 days, is in its original packaging, isn’t used or damaged. Products that do not meet these criteria will not be considered for return. Please contact us before you send the product back. Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Timber Frame HQ.
There is a 20% restocking fee for any physical products that we sell.
If you received a damaged product, please notify us immediately for assistance.